Frequently Asked Questions
Everything you need to know about shopping with Shona Joy.
What is your return policy for full-priced items?
We offer returns on all full-priced items within 30 days of delivery for a refund, provided the garment is in its original condition with all tags attached.
How long does international shipping take?
International orders are shipped via DHL Express and typically arrive within 3-7 business days, depending on your location and customs processing.
Can I change or cancel my order after it has been placed?
As we aim to process and pack orders as quickly as possible, we are unable to make changes or cancellations once an order has been confirmed.
How do I determine my correct size in Shona Joy garments?
Each product page features a detailed size guide. We generally follow Australian sizing, and our customer care team is available to provide specific measurements if needed.
Do you offer bridesmaid styling consultations?
Yes, our dedicated wedding suite team offers virtual styling consultations to help you coordinate colors and silhouettes for your bridal party.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and flexible payment options including Afterpay and Klarna.